Tuesday, August 26, 2014

Apple’s Battery Replacement Program

Apple’s Battery Replacement Program
Electronics is not without its fair share of failures and batteries bear the most brunt. And going by the record, Apple maintains a strict customer satisfaction first strategy for its line of products. Hence, Apple has launched a battery replacement program for select iPhones – namely some iPhone 5 models that apparently arrived at customer’s hand with poor batteries. Let’s us take a look at the affected users and what they can do with this replacement program from Apple.

The Affected Units and Problem

According to Apple, only very units sold between September 2012 and January 2013 were affected by this problem. The replacement program got started in United States and China first owing to large shares of ownership on August 22nd and will start for the rest of the world on August 29th, 2014. The defect leads to poor battery life as some customers started to experience from late last year, which is unusual for Apple products.

The Replacement Process

If you feel you are one of the affected customers owing to sharp decline in battery life, the first thing you need to do is head over to Apple’s website and enter your phone’s serial number on the battery replacement page and check whether you are eligible or not. The serial number can easily be obtained from the about page in settings in your iPhone. Once done, you can get it replaced via an authorized Apple service provider or at Apple retail stores. To prepare for the replacement process you need to follow these steps carefully.

• Backup all your data to iTunes and iCloud service

• Turn off “Find My Phone” feature from Settings

• Erase all data and settings in Settings > General > Reset > Erase all Contents and Settings

Once done you can head over to the store to get your battery replaced, which should be hassle free completely.

Some Other Information

In case your iPhone has other damages like screen damage or digitizer problem for touches that needs to be fixed first before you can continue with the replacement program. Such repair may incur extra charges if applicable however. Note that Apple may restrict the repair program in certain countries and if you are in such region try to contact Apple for a full refund. In addition, this program will notextend your warranty and covers affected iPhone 5 battery for two years after the retail sale or until March 2015 whichever comes later.

Apple generally serves its customers well and this is a proof of that. Such programs show how concerned a company is towards its customers and also gives them something more to stay loyal apart from a stellar product line. This also helps Apple to stand out from the competition breathing on its neck in technical department and gives them some air as their customer programs are something other totally lag behind. With the next iPhone coming in just about 3 weeks from now, this shows that their attention is equally distributed to not just new product launches but also to their existing customer base as well.

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