Google recently launched Premium Support. These are a set of services and systems to meet the needs of their cloud platform customers. This is mostly geared towards meeting the enterprise and mission critical needs of the tech giant’s various clients. Google is building on their current technical account manager and 15 minute SLO’s to allow for a more proactive approach to managing businesses. This premium support is customer centric with a proactive and unified approach capable of meeting the diverse business needs of various customers.
By being a premium support customer you can have your cases directly handled by a team of experts. These experts will be aware of your unique case with knowledge of your application stack, implementation details as well as the architecture.
These experts in collaboration with the Technical Account Manager will be better abled to provide a more customer focused service. This means that you will get your problems handled faster with a higher level of customer satisfaction.
With premium support you also get more consistency between plans of Google cloud Platform as well as G Suite. Besides this you will also get, more competitive features at a more simplified pricing structure, intelligent systems like third party tech support, Support for APIs and Recommenders. There will also be better interaction between the customer as well as experts as they will be aware of specific customer cases. Overall this system with its new features will provide a better customer experience than ever before.
The tech giant will also be providing addons. This can be purchased in addition to the premium support. As businesses expand and their needs become more diverse, these addons will come in handy. These addons will be in the form of a more advanced set of services and features.
Some of the advanced services or addons are- Advanced Event management service- this service is geared towards a deeper architecture review and an ability to meet peak events.
Expanded TAM Coverage- this is mainly for companies operating in different countries with varying time zones.
Mission Critical Support- These services will be performed alongside the customer. It will help clients evaluate their DevOps/ SRE practices. After this, suggestions will be recommended that will reduce downtime and increase support.
Premium support has been released with further plans and features set to come out later in the year.
The premium support plan launched by Google recently is all set to have a minimum price tag of about $12,500/ month with rates varying according to your monthly GCP. Google has made promises of a 15 minute response time for handling P1 cases. P1 cases cover situations when an application or infrastructure is unfit for production. You will also get training features, new product reviews as well as trouble shooting when it comes to third party systems.
Value of being a Premium Support Customer:
By being a premium support customer you can have your cases directly handled by a team of experts. These experts will be aware of your unique case with knowledge of your application stack, implementation details as well as the architecture.
These experts in collaboration with the Technical Account Manager will be better abled to provide a more customer focused service. This means that you will get your problems handled faster with a higher level of customer satisfaction.
What More do you get with Premium Support?
With premium support you also get more consistency between plans of Google cloud Platform as well as G Suite. Besides this you will also get, more competitive features at a more simplified pricing structure, intelligent systems like third party tech support, Support for APIs and Recommenders. There will also be better interaction between the customer as well as experts as they will be aware of specific customer cases. Overall this system with its new features will provide a better customer experience than ever before.
Addsons in Addition to Premium Support:
The tech giant will also be providing addons. This can be purchased in addition to the premium support. As businesses expand and their needs become more diverse, these addons will come in handy. These addons will be in the form of a more advanced set of services and features.
Some of the advanced services or addons are- Advanced Event management service- this service is geared towards a deeper architecture review and an ability to meet peak events.
Expanded TAM Coverage- this is mainly for companies operating in different countries with varying time zones.
Mission Critical Support- These services will be performed alongside the customer. It will help clients evaluate their DevOps/ SRE practices. After this, suggestions will be recommended that will reduce downtime and increase support.
Premium support has been released with further plans and features set to come out later in the year.
Prices and promises of Premium Support:
The premium support plan launched by Google recently is all set to have a minimum price tag of about $12,500/ month with rates varying according to your monthly GCP. Google has made promises of a 15 minute response time for handling P1 cases. P1 cases cover situations when an application or infrastructure is unfit for production. You will also get training features, new product reviews as well as trouble shooting when it comes to third party systems.
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.